ph955 Privacy Policy

01 Introduction

ph955 ("ph955," "we," "us," or "our") is the operator of the online gaming and sports betting platform available at ph955.net, serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the broader Philippine archipelago. We are deeply committed to protecting the privacy and personal data of every user who interacts with our platform.

This Privacy Policy ("Policy") describes the types of personal data ph955 collects, the purposes for which that data is processed, the circumstances under which it may be shared, how long it is retained, and the rights available to you as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, hereafter "DPA") and its Implementing Rules and Regulations.

This Policy should be read together with our Terms and Conditions, which are available at ph955.net/terms-conditions, and our Responsible Gaming Policy at ph955.net/responsible-gaming. Those documents are incorporated herein by reference.

ph955 acts as the Personal Information Controller (PIC) with respect to the personal data it collects from registered players and website visitors. Where ph955 engages third-party service providers to process personal data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to apply standards of protection equivalent to those described in this Policy.

02 Information We Collect

ph955 collects personal data through several channels: directly from you when you register an account, make a transaction, or contact our support team; automatically through your use of the platform and website; and from third-party identity verification and payment processing partners.

2.1 Account Registration Data

When you create a ph955 account, we collect:

• Full legal name as it appears on a government-issued identification document
• Date of birth (to verify the 21+ age requirement under PAGCOR regulations)
• Valid email address
• Philippine mobile number
• Residential address within the Philippines
• Username and hashed password credential
• Preferred currency (Philippine Peso / PHP)

2.2 Identity Verification (KYC) Data

To comply with Philippine AML regulations and PAGCOR requirements, ph955 collects Know Your Customer (KYC) documentation before processing your first withdrawal:

• Scanned copy or photograph of a government-issued photo ID (PhilSys National ID, passport, driver's licence, UMID, SSS/GSIS card, or voter's ID)
• Proof of residential address (utility bill or bank statement dated within the last three months)
• Selfie photograph holding the submitted identification document
• Additional documentation as may be required by ph955's compliance team for enhanced due diligence

2.3 Transaction and Financial Data

When you make deposits or request withdrawals using GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI, BDO, Metrobank, or 7-Eleven CLiQQ, ph955 collects:

• Transaction reference numbers
• Masked payment account identifiers (e.g., last four digits of a bank account or mobile wallet number)
• Transaction amounts in Philippine Peso (PHP)
• Transaction timestamps and statuses

ph955 does not store full bank account numbers, full card numbers, or complete mobile wallet credentials. These are handled directly by our regulated payment processing partners.

2.4 Gaming Activity Data

ph955 automatically records the following data in connection with your gaming activity:

• Games played, bet amounts, game outcomes, and session durations
• Bonus claims, wagering progress, and promotional participation records
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)
• Sports betting market selections, wager amounts, and settlement records

2.5 Technical and Device Data

When you access ph955.net or our mobile application, we automatically collect:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Pages visited, links clicked, and session duration on the platform
• Referring website or source (if applicable)

2.6 Communications Data

When you contact ph955 via live chat, email, or any other support channel, we collect and retain records of those communications, including the content of your messages, the date and time of contact, and the outcome of any support interaction. This data is used for quality assurance, fraud prevention, and to resolve any subsequent disputes relating to the interaction.

03 How We Use Your Data

ph955 uses the personal data it collects for the following purposes. The specific legal basis for each processing purpose is described in Section 4.

04 Legal Basis for Processing

ph955 processes your personal data only where a valid legal basis exists under the Philippine Data Privacy Act of 2012. The principal legal bases we rely upon are:

4.1 Contractual Necessity

Processing your registration data, KYC information, transaction data, and gaming activity data is necessary to perform our contract with you — namely, to provide you with access to ph955's gaming and sports betting services, process your deposits and withdrawals, and manage your account.

4.2 Legal Obligation

ph955 is required by Philippine law and PAGCOR regulatory requirements to collect and retain certain personal data for KYC verification, AML compliance, and reporting obligations. This processing is not optional and cannot be waived by either party.

4.3 Legitimate Interests

ph955 processes certain technical and device data, communications data, and gaming activity data on the basis of our legitimate interests in maintaining platform security, preventing fraud and abuse, resolving disputes, and improving the quality of our services. In each case, ph955 has assessed that these interests are not overridden by your rights and interests as a data subject.

4.4 Consent

Where ph955 sends you direct marketing communications, including promotional emails, SMS notifications, or push notifications about bonuses, new games, or special offers, we do so on the basis of your explicit consent, which you may provide during registration or at any time through your account settings. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Sharing Your Data

ph955 does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:

5.1 Payment Service Providers

ph955 shares necessary transaction data with our regulated Philippine payment partners — including GCash, Maya, BPI, BDO, Metrobank, and other payment channels — solely to facilitate the processing of your deposits and withdrawals. Each payment partner operates under its own privacy policy and is independently regulated.

5.2 Identity Verification Partners

ph955 may engage regulated third-party KYC and identity verification providers to assist in verifying the authenticity of documents submitted during the KYC process. These providers are bound by data processing agreements requiring equivalent data protection standards.

5.3 Game Software Providers

ph955 licenses games from JILI and other certified game studios. To deliver these games, certain pseudonymised player identifiers and game session data are passed to the relevant game engine. No directly identifying personal data (such as your full name, address, or KYC documents) is shared with game providers.

5.4 Regulatory and Law Enforcement Authorities

ph955 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. ph955 will notify you of any such disclosure where permitted by law to do so.

5.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets involving ph955, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to an equivalent level of data protection being maintained by the recipient and prior notification to affected players.

06 Cookies & Tracking Technologies

ph955 uses cookies and similar tracking technologies on ph955.net to deliver, secure, and improve the platform experience for Filipino players. A cookie is a small text file placed on your device when you visit a website.

6.1 Types of Cookies We Use

You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not affect your ability to play but may result in a less personalised experience.

07 Data Retention

ph955 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account relationship with ph955, plus a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• KYC documentation: Retained for a minimum of five (5) years from the date of the last transaction on your account, in accordance with the Anti-Money Laundering Act (RA 9160, as amended).
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless related to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for three (3) years from the date consent was given or last renewed.
• Technical and device logs: Retained for thirteen (13) months on a rolling basis.

At the end of the applicable retention period, ph955 will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification, unless a longer retention period is required by law.

08 Data Security

ph955 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• TLS/SSL Encryption: All data transmitted between your device and ph955.net is encrypted using TLS 1.2 or higher.
• Data-at-Rest Encryption: Sensitive stored data, including KYC documents and financial records, is encrypted using AES-256.
• Password Security: Account passwords are stored as salted cryptographic hashes. ph955 staff cannot view your password in plain text.
• Two-Factor Authentication (2FA): ph955 offers OTP-based two-factor authentication via your registered Philippine mobile number. Players are encouraged to enable 2FA on their accounts.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. All ph955 staff with access to personal data undergo data privacy training.
• Penetration Testing: ph955 conducts regular security assessments and vulnerability testing of its platform infrastructure.
• Incident Response: ph955 maintains a documented data breach response procedure. In the event of a personal data breach that poses a real risk of serious harm, ph955 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach and will notify affected players without undue delay.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone else.

09 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by ph955:

9.1 Right to Be Informed

You have the right to be informed of how ph955 collects and processes your personal data. This Privacy Policy is ph955's primary mechanism for fulfilling this obligation.

9.2 Right of Access

You may request a copy of the personal data ph955 holds about you, along with information about how it is being processed, the legal basis for processing, and the categories of recipients with whom it has been shared. ph955 will respond to verified access requests within fifteen (15) working days.

9.3 Right to Rectification

If any personal data held by ph955 about you is inaccurate, outdated, or incomplete, you have the right to request its correction. You may update many details directly through your account profile; for changes to KYC-verified information, please contact ph955 support with the relevant documentation.

9.4 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been unlawfully processed. Note that ph955 may be required to retain certain data beyond your erasure request to comply with Philippine AML laws and PAGCOR regulations, in which case we will inform you of the data we are obliged to retain and the applicable retention period.

9.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on ph955's legitimate interests. You may also object at any time to the processing of your data for direct marketing purposes, including profiling for marketing purposes.

9.6 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

9.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact the ph955 Data Protection Officer (DPO) using the contact details in Section 14. We may require you to verify your identity before processing your request to protect against unauthorised access to another person's data.

10 Children & Minors

The ph955 platform is strictly prohibited for use by individuals under twenty-one (21) years of age, in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. ph955 does not knowingly collect personal data from individuals under the age of 21.

Where ph955 discovers or has reasonable grounds to believe that personal data has been provided by or on behalf of a person under 21, ph955 will immediately suspend the associated account, delete the personal data in question (subject to any legal retention obligations that may apply), and deny any withdrawal request associated with the account pending further review.

Parents and guardians who believe that a minor has registered on ph955 are urged to contact ph955 support immediately at [email protected] or via live chat.

11 Marketing Communications

With your consent, ph955 may send you direct marketing communications about promotions, new games, sports betting offers, and other ph955 news via email, SMS, or push notifications. You may opt in to receive these communications during registration or at any time through the notification preferences section of your ph955 account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your ph955 account settings
• Clicking the unsubscribe link included in every marketing email
• Contacting ph955 support via live chat or at [email protected]

Withdrawal of consent for marketing communications will not affect your ability to access or use the ph955 platform, nor will it prevent ph955 from sending you transactional and service-related communications (such as deposit confirmations, withdrawal notices, and security alerts) that are necessary for account management and are not subject to marketing consent requirements.

12 International Data Transfers

ph955 primarily stores and processes personal data within the Philippines. However, certain third-party service providers engaged by ph955 — including game software providers, cloud infrastructure partners, and fraud prevention vendors — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, ph955 ensures that appropriate safeguards are in place to protect your data in accordance with the standards of the Philippine Data Privacy Act of 2012. These safeguards include:

• Entering into data processing agreements with recipient entities that require them to apply data protection standards equivalent to those required under RA 10173
• Transferring data only to jurisdictions or recipients that have been assessed as providing an adequate level of data protection
• Implementing contractual clauses approved by the National Privacy Commission where required

By using the ph955 platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside the Philippines where ph955's service providers operate. ph955 takes all reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable law.

13 Changes to This Policy

ph955 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law or PAGCOR regulatory requirements, or the structure of our platform and services.

When we make material changes to this Policy, ph955 will notify registered players by email to the address on their account, by an in-platform notification upon next login, and by updating the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how ph955 protects your personal data.

Your continued use of the ph955 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this Policy, you should cease using the platform and contact ph955 support to close your account and arrange for the deletion of your personal data to the extent permitted by applicable law.

14 Contact & Data Protection Officer

ph955 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and for handling data subject requests and privacy-related concerns from Filipino players.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by ph955, please contact our DPO using the details below:

ph955 is committed to resolving all data privacy concerns fairly and promptly. If you are not satisfied with our response, you retain the right to escalate your complaint to the National Privacy Commission of the Philippines.